Advancing the new management paradigm: Management reform in action

The vision for management reform is to improve programme delivery by aligning responsibility for mandate implementation with the authority to manage resources, simplifying the administrative policy framework of the Secretariat, and moving decision-making closer to the point of delivery.

A key first step in achieving management reform took place on 1 January 2019 with the launch of two new departments: the Department of Management Strategy, Policy and Compliance (DMSPC) and the Department of Operational Support (DOS). These will cooperate closely to build a more responsive and field-oriented Secretariat. This includes co-chairing a Management Client Board to ensure systematic and integrated feedback between the new departments and their clients.

DMSPC provides strategic policy leadership in all areas of management. Through a clear and integrated global framework, the department is poised to shape a results-oriented and risk-aware culture of continuous learning and accountability. In addition, DMSPC will offer project management capacity, and support managers with results-based management, internal evaluation, enterprise risk management and other methodologies for continuous improvement, innovation and organizational transformation.

As the operational arm of the Secretariat, DOS delivers end-to-end guidance and support on supply chain management, personnel matters and training, ICT requirements, and support for uniformed capabilities to approximately 90 entities, comprising more than 400 duty stations and offices. As needed, DOS will exercise delegated authority on their behalf. The new department also has the capacity to provide more detailed planning and surge support in special situations.

Infographic depicting revised delegations of authority framework

Revised delegations of authority framework. (Click to enlarge)

To bring decision-making closer to service delivery and empower managers, a comprehensive, new framework for delegation of authority (ST/SGB/2019/2) was designed and entered into effect on 1 January 2019 with the Secretary-General delegating authorities to heads of entity globally.

The Office of Information and Communications Technology will have dual reporting lines to the heads of DMSPC and DOS to ensure continuous service for the entire Organization.

With enhanced accountability, transparency and client-focus, the new management paradigm will help break silos, harness good practices and develop common values across the United Nations system.


On 26 June 2023 the Secretary-General signed the third iteration of the statement on internal control for all operations of the Secretariat for 2022.

On 28 June 2022 the Secretary-General signed the second iteration of the statement on internal control for all operations of the Secretariat for 2021, a year after the first ever statement was published.

The Secretary-General has signed the first statement on internal control for all operations of the Secretariat for 2020, marking an important milestone towards achieving greater accountability for results.  The statement on internal control is a public accountability document that provides reasonable assurance that the Secretariat operated under an effective system of internal control during 2020.