Benefits Framework

The benefits framework is the first UN-wide approach to managing change. It creates a common understanding on how to clearly identify and define the objectives of any change, implement, monitor and report on them. 

Benefits are

the measurable improvement resulting from an outcome perceived as an advantage by one or more stakeholders, which contributes towards one or more organisational objectives

The benefits of our reforms may not be financial or even quantifiable, but this does not mean they are not real improvements.

“The framework is intended to help us know we are delivering the reforms we promised; (a) improving our ability to deliver mandates more effectively, and (b) demonstrating the UN is a more transparent, accountable, agile and flexible organisation. Furthermore, the framework is the stepping stone for the UN to transition to a continuous improvement system.

Benefits management is not a ‘tick box exercise’. UN staff need to apply critical thinking and professional judgement, supported, but not constrained by, the approaches and tools detailed in this framework. This framework is principles based and reflects lessons learned from our collective experience to date, the results of a recent pilot, and good practice from other organisations around the world. The framework is a live document and will be continuously improved based on our experiences.

There is an expression; “every improvement is a change, but not every change is an improvement”. It is our responsibility to help the Secretary-General demonstrate to the UN’s stakeholders that the UN is not only changing but improving. Proving the benefits throughout the reform process and beyond will help us achieve this."

—Jens Wandel

Download the benefits framework

If you have any questions please email eosgbenefitsmanagement@un.org for more information.